Client Services Account Manager with German and English language

Möchten Sie Teil eines Teams sein, das echte Ergebnisse liefert?

Would you like to be part of a team that delivers real results?

At ING HUBS Bratislava, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return we ask for your long-term commitment and involvement.
If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our Client Services department is responsible for the daily operational support of our Austrian corporate clients. You'll be part of an international team handling client support in matters related to current accounts, payments, electronic banking, issuance of various types of confirmations, statements, other operational tasks.

Something for you? Be a part of an international changing environment where "Every day is a new day & new experience. "

How will you be contributing to ING?

• You will support our corporate Austrian clients with their queries,
• You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting and compliance),
• You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing),
• You will play an essential role in continuously improving our client satisfaction by providing superior client experience,
• You will directly communicate with clients in German and English language
  to build up relationship with them,
• You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests,
• You will be cooperating and partnering with other internal teams across Europe,
• You will be coordinating opening of accounts for our clients,
• You will identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing the client queries.

Are you also someone who...

• has organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient, and attentive with clear and positive communication skills

• speaks on advanced level German and English
• is highly proactive & collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, analyze & research and make connections/conclusions
• is flexible and comfortable in a fast-changing dynamic environment

• has project management skills

• is team player

• uses MS Office

... then you are our new CS Specialist for Austria!

Wage (gross)
From 1 800 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• Hybrid way of working including work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular team buildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company's results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office