Cloud Service Operations Manager with German

Description & Requirements

Position Summary

Driven. Passionate. Innovative.

You will manage and administer the Infor Managed Services (IMS) agreements in line with company policies and procedures, Project Management guidelines, and Service Delivery best practices. The number of customers in your portfolio will depend on the size and complexity of the contracts.
You will be in direct contact with customers, addressing their enquiries and ensuring smooth and effective resolution of reported issues. Close cooperation with internal teams such as Operations, Financial Services, Technical and Functional Support, and Project Management is part of daily activities.

A Day in the Life Typically Includes:

• Acting as a liaison between the customer and the Project Team to ensure all contractual matters are addressed efficiently and in a timely manner
• Using problem-solving skills to respond to complex customer inquiries and propose the best business solutions
• Administration, review, and management of assigned contracts to ensure all contractual obligations are met
• Preparing and maintaining up-to-date operational document libraries, operating reporting tools, and creating reports for customers and internal stakeholders
• When required, effectively managing key ITIL processes with minimal supervision, including Incident Management, Change Management, and Problem Management

Basic qualifications:

• Excellent English skills (oral and written)
• Fluent German (oral and written)
• Strong knowledge and/or experience in general corporate business practices, contract management principles, and analytical skills or relevant vertical knowledge
• Client-oriented and self-motivated mindset, with strong organizational skills and ability to manage time effectively
• Ability to work under pressure and meet deadlines while ensuring high quality of service delivery
• Ability to follow guidance from the direct Supervisor and effectively interact with all levels of management

Preferred qualifications:

• Additional EMEA language skills
• Project Management certification and/or ITIL Foundation v4 knowledge
• Experience in a Service Operations Manager or Service Delivery Manager role
• Background in Account Management and/or Consulting Management
• Familiarity with business processes in Logistics, Sales, and Finance

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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