Collection Controller, German Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

Customer Account Management Team is looking for a Collections Controller, German Speaker to grow with us. CAM located in Wrocław, Poland provides Collections Services for Customers located in EMEA and Americas region and is a part of the Customer Operations in Finance.

Greetings from your future manager

"It's fantastic to know that you'll be joining our vibrant Collection team in the near future! I am strongly convinced we can achieve a lot together and that our cooperation will result in many fantastic moments. Welcome on board!" - Joanna Trembowska, Team Leader, Collections

What you will do

• Responsible for managing portfolio customers and minimizing overdue receivables
• Conduct regular account reconciliations and follow up on overdue accounts
• Contact customers and ensure on-time payment and reconcile customer payments with invoices
• Determine reasons for non-payment and negotiate resolutions with UPM guidelines
• Reinforce UPM's Collection Brand and educate customers in keeping their account current
• Analyze and report on key performance indicators (KPIs) related to collections and receivables
• Close co-operation with UPM Sales and Customer Service network regarding changes in customer behaviors
• Support Internal Controls by preparing documentation for audit samples
• Identify and recommend process improvements to enhance efficiency and effectiveness in collections and receivables management
• Handle and resolve customer payment discrepancies and analyze root causes to decrease the volumes
• Investigate and assign appropriate discrepancy reasons
• Send balance confirmation to Customers and auditors

Who you are

• You have bachelor's degree or equal qualifications in Accounting/Finance
• You have experience in analyzing and processing AR aging reports
• You speak fluent German and communicative English
• You are solution-oriented with a problem-solving mindset and the capability to understand and navigate complexities
• You bring a business mindset and good understanding of businesses and business environment
• You have knowledge of regulations and compliance requirements related to receivables and collections management
• You excel in partnership, possess effective persuasion skills, and thrive in teams, showing a readiness to adapt to new circumstances
• You are an adaptive communicator and have good presentation skills

This is what we offer for you

• A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
• A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Collections Team Leader, OTC.

Please apply via the link above and attach your CV latest 23.08.2024. We highly appreciate you submitting the application at your earliest convenience, as we are reviewing the applications continuously. Please note that we will be conducting preliminary interviews already during the application period.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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