PolenElectrolux
Erstellungsdatum 23.07.2024
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Collection Specialist with German
Permanent
Job Description
Take care of our money. We count on you.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
All about the role:
- The main responsibility of this role is delivering high level of customer service in Collection activities for Germany: customer chasing, following on the customer's account, following and preparing periodical reporting and upon business request.
What you'll do:
- Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment;
- Delivering high level of customer service: Analyses of situation on customer accounts;
- Following up on overdue accounts;
- Participating in resolution of unclear payments;
- Evaluating customer account and payment history ;
- Supporting other team members in achieving team and individual goals;
- Elaboration of reports (periodical and upon request);
- Regularly communicate with manager;
- Preparing and updating process documentation and desktop procedures.
- Develop and maintain professional relationships with various Business Units, Credit Analysts, Sales, Key Individuals and Customers
Who you are:
- Min 1 year of working experience in customer service with specific experience in Collection, Query and Dispute Management, Accounts Receivable,
- Excellent telephone manner, Competent and experienced in other AR activities,
- Good knowledge of OTC accounting principles, activities and processes,
- Awareness of internal and external business environment,
- Knowledge of Credit Management process will be an advantage
Competencies needed:
- University degree is desirable, preferably in Finance or related subject;
- Min 1 year of working experience in customer service particularly in Collection area;
- Fluent German (written and spoken),
- Good command of English, Other language would be an asset;
- Good understanding of SAP,
- Working knowledge of Ms. Office package with very good excel skills;
- Team orientated, Patient, Paying attention to details with eye for continual process improvement,
- Organised, Persistent, Disciplined, Taking ownership and responsibility of outstanding issues and queries,
- Efficient at working in fast paced environment and under stressful situations;
- Experience of working in a / within a multicultural, international environment,
- Ability to multi- task under pressure and deal with sensitive and confidential information.
Where you'll be:
- You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance and IT services across Europe.
Benefits highlights:
- Stability of employment
- Flexible working hours & hybrid work environment
- Attractive social benefits package (online benefits platform, private medical care, sports sections, team and company events and many others)
- Opportunities to raise professional qualifications and develop in a complex international environment
- As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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