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Polen, Krakau (Krakau)Collections Specialist with German
Erstellungsdatum 22.07.2024
Your responsibilities would include:
- owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
- acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
- working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
- managing customer relationship accounts and ensure a high level of service is provided at all times
- handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
- regularly updating the Team Leader about developments and progress of collections opportunities and issues
- driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
- maintaining complete and up to date process documentation
You are a good candidate if you have:
- German level C1
- English level B2
- At least 2 years of experience in OTC Collection area
- Experiance in accounting background & expertise
- Strong customer focus
- Collection for Retail Customers (multiple contact method)
- HORECA customers
- Ability to deal with resistance
- Understanding of end2end Order to Cash process-Business knowledge
- Written and verbal communication skills
- Experience in multi-national environment (incl. Shared Services Centres)
- Negotiation skills
What we offer:
Heineken
7 andere Personen sehen sich das gerade an
Erstellungsdatum 22.07.2024
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