Customer Care Professional (German speaking)

Minimum Qualifications

Preferred Skills: Unique career journey shaped by your talent and curiosity

• Highly fluent in German with strong verbal and written communication skills especially in a business context. Additionally, basic English or Spanish would be desirable.
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills
• Navigate multiple systems and digital tools to service our Customers
• Confidence to work in a virtual environment
• Proven ability to deliver a high productivity and quality work under minimum supervision

Why American Express? There’s a difference between having a job and making a difference. Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it. Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies. To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected].