Customer Experience Specialist with German

Job Description

Job purpose:

Responsible for the completion of the assigned process related tasks for a specific area, based on language skills and the thorough process knowledge demonstrated on activities performed and the tools used. Will work closely with local field personnel and contribute on a team of highly committed professionals who's organizational and communication skills provide effective and efficient support to the local business. Takes ownership to ensure the customer receives a high level of service at all times by communicating and by doing the necessary follow-up with customers and internal departments.

Responsibilities

• Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable.
• Prepares documentation related to contract changes using approved tools: variations, cancellations, re-bookings and booking updates/corrections
• Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice
• Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.
• Depending on customer, prepares the relevant documents (billing authorization process, invoices, work orders, billing forms) and sends them according to customer/contract requirements including loading via customer portals.
• Supports business with the requisitioning for Indirect Purchasing/Ordering including PPE/Safety materials for safety compliance
• Perform analysis and troubleshooting activities based on the business requirements.

Qualifications

Qualifications/Experience/Knowledge

• Bachelor's Degree
• 2 years' experience in administrative support role
• 1+ years' experience with SAP
• German - first language
• English - secondary language

Other skills and knowledge:

• Analytical and Problem-solving skills
• Team player
• Communication skills both verbal and written
• Listening skills
• Customer focused
• Stress tolerance
• Team minded
• Self motivated

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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