Customer & Onboarding Lead - Regtech (with German)

BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer & Onboarding Lead - Regtech (with German)

Madrid | Working from home up to 40% | Reference 7966

Do you enjoy leading complex client onboardings where trust, clarity and execution matter? Join our RegTech team and help financial institutions successfully adopt SaaS solutions for Transaction Cost Analysis, Best Execution and Trade Surveillance.

This is a senior customer-facing role with a strategic focus on DACH clients. You will work with compliance, operations, IT and business stakeholders, coordinating internally with Product, Engineering, Support and Sales. As our platforms evolve faster through AI-augmented delivery, human trust, expectation management and delivery credibility become even more important.

What You Will Do

• Lead complex customer onboardings from planning to successful production adoption.
• Serve as a reliable escalation point for client questions and issues, ensuring timely resolution, clear communication and proper assessment of root causes and impact.
• Coordinate across Product, Engineering, Support and Sales to ensure clear commitments and reliable delivery.
• Understand client workflows, data requirements, operational constraints and regulatory expectations.
• Support demos, RFPs, client workshops and service reviews with credible product and operational knowledge.
• Identify recurring customer pain points and help turn them into product, process or tooling improvements.

What You Bring

• Strong client-facing experience with financial institutions, ideally in SaaS, RegTech, market data or financial technology.
• Professional-level German and fluent English; Spanish or French are an advantage.
• Ability to build trust with compliance officers, IT teams, operations specialists and senior stakeholders.
• Structured project and onboarding management skills.
• Calm authority, ownership mindset and excellent communication in complex situations.
• Interest in financial markets, regulation, technology and long-term customer success

If you have any questions, check out our FAQ page or call Yuliya Stoyko at +34 917095993.

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working MethodsWhether through scrum or design thinking,
we solve exciting tasks together in teams.