Customer Service - Process Associate - German - Hybrid Cluj

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Customer Service - Process Associate - German - Hybrid Cluj

Responsibilities

• Processing orders / customer requests

• Booking of Orders in the ERP system

• Handling customer requests and ensure resolution

• Follow-up on pending items

• Reporting

• Offering information to customers via e-mails/phone;

• Updating ERP regarding clients, supplies, pricing;

• Gathering information from logistics partners and informing customers regarding availability and deliveries;

• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;

• Building a relation with clients and sales representatives;

• Checking and solving potential issues between client purchase orders (PO) and system information;

• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

• Preparing the relevant documents for the orders (export, transport, customs)

• Daily monitoring the assigned orders and customer requests

• Managing and escalating any problems, delays, inconsistencies

• Handling complaints related to logistics and return transports

• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Qualifications we seek in you!

Minimum qualifications

• University graduate

• Advanced French language skills (C1)

• English language skills min B2

• Excel knowledge

• OTC - Order Management experience (Advantage)

• Work experience with SAP system (Advantage)

Preferred qualifications

• Good interpersonal skills

• Organized personality with attention to details and customer orientation

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.