Customer Service Sr. Associate with German and English

Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre Kraków office is informal, engaging, and full of energy. Our teams deliver essential services to PepsiCo employees and customers across Europe - driving excellence with curiosity, collaboration, and a "get-things-done" mindset.

This role is a great opportunity to grow your career in a dynamic, multinational environment while supporting key customers and ensuring top-quality service delivery within the Supply Chain area.

Responsibilities

Responsibilities

In this role, you will:

• Build strong relationships and collaborate with key customers from various channels (Discount retailers, Cash & Carry, Hypermarkets, Convenience, Supermarkets, etc.).
• Register and report disputes (price corrections, value adjustments, retrospective settlements) in a timely and accurate manner.
• Analyze and clarify disputes in cooperation with clients and internal teams (Sales, Logistics, Finance).
• Prepare and monitor corrective documents (PCRs, retrospective corrections) according to contractual agreements.
• Support ongoing projects related to IT systems, Customer Service, Sales, and Logistics improvements.
• Maintain accurate records and reports, ensuring compliance with accounting and internal control principles.
• Identify trends and propose actions to minimize recurring issues or discrepancies.

Qualifications

Qualifications

• Bachelor's degree (completed or in progress).
• Fluent German and English (both written and spoken).
• Minimum 1 year of experience in customer service, order management, or related support roles.
• Working knowledge of SAP or similar ERP systems.
• Good command of MS Excel and other MS Office tools.
• Strong communication and analytical skills, with high attention to detail.
• Team-oriented, proactive, and comfortable interacting across functions.

What we offer

• Hybrid working model and flexible hours.
• Learning and development opportunities in a global environment.
• Friendly, inclusive culture where your ideas matter.
• Comprehensive benefits and wellbeing support.

Note:
The 'Internal Reporting Procedure' for reporting violations of law and follow-up actions under the Whistleblower Protection Law (June 14, 2024) is available at www.pepsicopoland.com under the Contact/Career tab.