Customer Services Representative - German Speaking

Job Description

Customer Services Representative (German)

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an 'I can help you with that' kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

WHO WE ARE:

Here at Cork CEC, we are a diverse group (with 52 nationalities) and we are committed to ensuring our associates explore and realise their full potential. There are clear career paths and opportunities to grow right at the beginning; 39 departments, 95 job roles ranging from customer services, social media, to digital content management. There's something for everyone!

WHAT CAN YOU EXPECT?

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favourite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels. Responsibilities include processing reservation requests and supporting basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximise revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.

WE WILL TAKE CARE OF YOU:

Taking care of you is a priority. From day one, you will be eligible for Marriott's Associate Explore rate-curate a great work-life balance; stay at amazing properties! We will pay you a sign-on/retention bonus of €2k! We enjoy lots of benefits, including:

• Choice of where to work - in centre, remote (within 50-mile radius) or hybrid.
• Discounts with local businesses
• Flexible Working Arrangements to accommodate busy lives
• Leave of Absence programme
• Paid Sick leave
• Parents Leave
• Parental Leave
• Full Paid Maternity Leave
• Incentive Programme

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.