Customer Success Manager (with English and German) - m/f/d

Customer Success Manager - Service Management Team

Do you enjoy solving problems and ensuring things run smoothly for customers? Can you manage complex tasks in a fast-paced IT environment to deliver the best results? If this sounds like you, we'd love to connect!

We're looking for professional and detail-oriented Customer Success Managers to join our Service Management team. In this important role, you will be key to ensuring our services run smoothly and effectively, which directly impact customer satisfaction and service quality metrics.

This role is ideal for someone who likes to coordinate efforts, working closely with Product Owners, Administrators, and Software Development teams.

What You'll Do:

As a Customer Success Manager, you will be at the heart of our service operations, with a diverse set of responsibilities:

• Service Management Support: Assist the Service Management (SM) team with daily tasks and maintain critical service documentation (SLAs, OLAs, OMs, etc.).

• Coordination & Operational Excellence: Organize and participate in key meetings (Daily Stand-ups, Service Reviews, Security Stand-Ups), moderate service review meetings, and monitor KPIs. You will also coordinate problem and major incident management processes.

• Compliance & Process Support: Support compliance requests for various services (e.g., ASECO, ECC, OPERA) and assist with incident, change, and service request processes. You'll analyze service tickets and contribute insights to financial planning.

• Communication & Reporting: Manage service communication channels (Yammer, SharePoint, Wiki), conduct customer satisfaction surveys and business needs assessments. You will also generate reports, manage user inventories, and handle order processing and invoicing.

We're seeking colleagues who are:

• Detail-Oriented & Process-Driven: You possess a keen eye for detail and a natural inclination towards process optimization.
• Strong Communicator: You establish effective working relationships and communicate effectively with diverse stakeholders.
• Proactive Problem-Solver: You approach challenges systematically, always seeking innovative solutions and improvements.
• Customer-Centric: You are driven by a desire to exceed customer expectations and deliver outstanding service.
• Experienced in IT/Software Development (a big plus!): While not strictly required, experience in IT, software development, or roles such as Incident/Change Manager or other service management positions would be a significant advantage.

Language Requirements:

• Fluency in English and German (written and spoken) is required

If this describes you, we'd like to hear from you.

Join us and be part of a team that values innovation, collaboration, equal opportunities for each colleague, and excellence.

Apply now with your updated CV in English and let's create lasting value together!

What is Siemens offering beyond great career opportunities?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.
• Employee stock ownership plan - share in the company's success.

My wellbeing

• Cafeteria system from the benefits budget.
• Meal e-vouchers
• Company nursery in Prague and Ostrava to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• The option of access to premium healthcare and crisis support (e.g., psychological counseling).

Siemens is an equal opportunity employer. We promote equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are committed to forming a diverse team that represents various perspectives and skills. Problem solvers and entrepreneurs are welcome.

Discover our exciting world at Siemens at www.siemens.com