CX Specialist with German (CuSe_Scheduling Agreements)

Job Description

Key resposibilities:

Transport Coordination & Execution

• Plan and execute road transport operations, ensuring the timely and accurate delivery of goods.
• Create loading instructions and manage load dispositions, taking into account customer deadlines and logistical constraints.
• Ensure transport orders are issued and processed efficiently, and that all related documentation (e.g., KPI sheets, operating instructions) is completed accurately.
• Monitor and follow up on transportation schedules, proactively identifying and resolving any delays or issues.
• Selection and creation of deliveries from material released for shipment, including identifying suitable coils for each customer while observing weight and quantity limits, as well as loading point distribution. Material can only be scheduled if all technical order parameters are met. Discrepancies are corrected manually in the system to ensure accurate and compliant customer supply.
• Verification of delivery visibility in System (Transporeon), ensuring that created shipments are correctly displayed and offered to freight forwarders.
• Re-initiation of the process for deliveries not accepted by any freight forwarder, including coordination with the Customer Service team to agree on a new delivery date.
• Escalation of unassigned deliveries after repeated No-Touch-Order (NTO) attempts, including consultation with Customer Service experts. Upon approval, the delivery is published via Best Carrier (BC) on the Transporeon platform, allowing freight forwarders to submit freight cost proposals. The dispatcher must select a proposal in compliance with all applicable regulations, effectively selling the delivery on the open market.

Cost Control & Performance Monitoring

• Next-day verification of scheduled deliveries, ensuring all shipments departed on time. If delays occur, the dispatcher investigates the cause and informs Customer Service, who then notifies the customer.
• Analyze and monitor road transport costs to ensure adherence to budget and identify opportunities for cost savings.
• Select appropriate transport companies based on contractual terms, cost efficiency, and service quality.
• Track and report on transport performance, ensuring compliance with operational KPIs (e.g., On Time In Full, cost efficiency).

Collaboration & Problem Solving

• Collaborate with internal teams such as purchasing, production, and sales to ensure transport plans align with production schedules and customer needs.
• Liaise with transport companies and customs agencies to ensure smooth operations and resolve any issues related to transportation, customs, or delivery.
• Address transport incidents and coordinate the appropriate response, including the organization of replacement material if necessary.
• Collaborate closely with Customer representative, managing day-to-day communication and providing proactive support to Customer Service.
• Verification of available time slots for loading, with close coordination with a company responsible for packaging and loading in the mill (ICP).

Logistical Process Optimization

• Continuously seek opportunities to optimize transport processes, improve delivery times, and reduce costs.
• Participate in the rollout of new transport management systems and contribute to ongoing process improvement initiatives.
• Handle and document transport service discrepancies, ensuring corrective actions are taken when necessary.

Compliance & Reporting

• Ensure that all transport operations comply with relevant safety and regulatory standards.
• Prepare and generate reports from the time management system and Data Warehouse to track performance, costs, and discrepancies.
• Maintain accurate records of transport operations and related documentation.

Requirements:

• A university degree in logistics, transportation, or a related field is preferred
• Prior experience in logistics, dispatch, or freight forwarding is preferred
• Strong knowledge of transport processes, freight forwarding systems, and road transport operations
• Practical experience with MS Office, SAP, and transportation management systems (e.g., Transporeon).
• Fluent in English and German (minimum B2), both spoken and written.
• Strong interpersonal skills, with the ability to work effectively in a team and communicate clearly with both internal and external stakeholders
• Creative problem-solver with a keen eye for continuous improvement in processes and systems.
• Ability to handle operational stress and manage unexpected challenges
• Flexibility and adaptability, especially when handling emergencies or last-minute changes in the logistics plan.
• Focuses on finding practical and workable solutions to problems and able to independently plan and manage own work
• Excellent organizational skills and a systematic approach to handling multiple tasks and deadlines
• Works meticulously and ensures that tasks are completed with a high degree of precision, minimizing errors and maintaining quality standards.

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures