Dispatch Agent with German

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Now, we are looking for more talents to join us in our mission to engineer a Smarter Future Together.

Role Specifics

As part of the Sofia Dispatch Team, the ODCM provides effective and timely 24x7 remote support to HP customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization; liaises with customers and other functions within HP with reference to Customer issues. Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.

Your daily agenda will be to:

• Timely manage and verify the service requests of customers through different access channels;
• Be responsible for monitoring the end-to-end process and keep the customers informed;
• Keep detailed case documentation and escalate complex issues;
• Manage multiple tasks or cases simultaneously with minimal supervision;

Requirements:

• Written and verbal fluency in German and English;
• High School/ Bachelor/ Master Degree;
• Excellent verbal and written communication skills and customer focus;
• Analytical and problem-solving skills;
• Time and self-management skills and working with tough deadlines;
• Ability to work with business processes;
• Good computer literacy - (MS Office).

You will get:

• Competitive remuneration package;
• 24 days annual paid leave;
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
• Food vouchers - 80 BGN/month;
• Upskilling & reskilling training programs and e-learning hub;
• Diverse career growth opportunities;
• Recognition awards;
• Sports cards (partially covered by the employer) and company sports initiatives;
• Special company discounts;
• Various social and charity initiatives.

United by our passion for talent and technology, we look at the world differently. The future won't wait, it's time to start engineering a smarter future. Are you ready?