E-Boutique Client Advisor - German Speaking

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

"Working in the heart of Amsterdam at Richemont, with inspiring views of the city and an equally inspiring team, is truly rewarding. My own journey within the CRC-from Sales Advisor to Team leader, reflects the opportunities for growth that come with dedication and collaboration. It is a privilege to be part of an environment that values development and supports individuals in reaching their next step within the group!"

- Client Relations Team Leader

Join us in our beautiful historic building on Herengracht and grow with IWC

HOW WILL YOU MAKE AN IMPACT?

As an E-boutique Client Advisor, you will be the authentic voice of IWC , building lasting relationships with our clients across all digital channels.

You will deliver exceptional, personalised luxury experiences, leveraging deep product knowledge and commercial acumen to drive sales and client engagement.

Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view.

You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting Maison values and their unique style narratives and contributing to operational excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and our Maison.

To excel in this role, you will possess:

• A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a keen eye for style.
• Excellent verbal and written communication, ability to articulate IWC's values, build rapport, and convey the essence of luxury fashion.
• Resources and proactivity, in resolving client inquiries, being adaptable to varying needs
• Meticulous attention to detail, unwavering integrity, discretion, and professionalism
• A collaborative mindset, eager to share knowledge and support team members
• Experience in luxury fashion retail, client relations, or international customer service (a significant advantage), or a background in hospitality
• Fluency at native level in German; English is mandatory.

HOW DO WE KEEP YOU SMILING?

A great opportunity to work for Richemont, a global leader in the luxury industry. You'll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.

YOUR JOURNEY WITH US

• Should your application be selected, you will receive an initial call from our HR team.
• If successful, we will ask you to complete an online assessment.
• Dependent on the outcome of this assessment, we will invite you to a personal interview.
• We wish you the best of luck and hope to be able to give you that final call with the offer.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!

#Richemont #WeCraftTheFuture

#Richemont #WeCraftTheFuture