ELM Specialist (Employee Lifecycle Services) - German speaking

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest.

The Employee Lifecycle Management (ELM) department brings its purpose to life by providing our colleagues worldwide with integrated People & Culture (P&C) solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

The opportunity:

As an ELM Specialist - German speaking you will be part of an Employee Lifecycle Management (ELM) team. The ELM teams deliver customer service and advisory support to P&C and business partners on global P&C systems and processes, ensuring end-to-end process completion in line with our customer-focused principles. As an ELM Specialist you will have a broad understanding across global P&C processes and tools.

Your main responsibilities will be:

• Providing insight, support and explanation on P&C system and administrative activities in support of P&C business processes, employee lifecycle events
• Providing customer service on P&C related activities, such as inquiry resolution, request management, and troubleshooting
• Supporting Global P&C Centers of Excellence with feedback of business usage of P&C processes, pain points and knowledge gaps
• Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives

Who you are:

As an ideal team member you would have a diverse background, you are open minded and ready to work in a fast-paced and ever changing environment. Also, you would have:

• Experience in service delivery or customer care environment
• Fluency in written and spoken English and German
• Demonstrated end-to-end accountability, problem-solving skills and agile mindset in ambiguous situations
• Customer centricity in your your day-to-day interactions
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.