Polen, WroclawPolen, Wroclaw

Merck Group

Erstellungsdatum 23.08.2023

Employee Care Advisor with German (all genders)

As our Employee Care Advisor, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR related topics and tasks for our customers - managers, employees, external candidates and HR Business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams. To constantly improve, streamline and simplify our self-service for managers and employees, you will manage and maintain our HR knowledge base. This involves reviewing, challenging and improving knowledge articles which aim to explain our company HR products & procedures to enable our customers. Who you are:Fluent German and English language skills are essential. Previous experience in a Shared Service Centre (e.g. Payroll, HR Administration or any HR related position) is requiredCustomer service experience, ideally in a first contact centre environmentExperienced in Human Resource topics across the employee lifecycle is highly desirable; however, full training will be providedAbility to handle multiple activities in parallel (multitasking)Capability to structure your daily work Solution and customer satisfaction oriented Information how we process your personal data for recruitment purposes, you will find on registration form in our Recruitment Portal.

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