Experienced Customer Delivery Manager - Decentral&Housing AI - German Speaking (REF4363O)

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary's independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

We are looking for an Experienced Customer Delivery Manager to oversee the full lifecycle of service delivery for our clients in the international health sector. In this role, you will ensure high service quality, manage cloud and AI-based solution portfolios, and collaborate closely with senior leadership to drive innovation and success.

Key Focus Areas:

• Responsible for Decentralized & Housing AI/Cloud services
• Lead the delivery of Cloud and AI-driven solutions

Main Responsibilities:

• Manage service delivery processes following ITIL frameworks (incident, problem, and change management)
• Build and maintain strong relationships with key clients
• Lead cross-functional teams and oversee multiple concurrent projects
• Continuously improve service quality and manage costs effectively

Qualifications

What We're Looking For:

• Strong leadership and proven project management experience
• Excellent problem-solving and analytical thinking
• Experience with financial planning and budget control
• Technical understanding of IT infrastructure, especially in cloud and AI technologies

Requirements:

• Fluent in German (spoken and written) - for direct client interactions
• Fluent in English - for collaboration with global teams
• Hands-on experience with service management and solid knowledge of ITIL practices

Why Join Us?

Be part of a forward-thinking international team, helping shape the future of healthcare delivery through cutting-edge Cloud and AI solutions. You'll work directly with German-speaking clients and global partners to deliver outstanding service.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.