Financial Operations Associate - German Speaker (VOIS)

Role purpose:

Perform 1st Level Support Commission claims and support commission team representatives from Germany in case of complaints regarding calculated/paid commission.Provides feedback to Dealers (e.g. Partner Agencies)Perform contract management and salesforce management for different sales channelsWork closely with the 2nd Level team (FMCC) located in Germany and other relevant VF internal departments.Perform commission controls to ensure quality of commissions and sox requirements

Key accountabilities and decision ownership:

• Check complaints regarding calculated/paid commissions
• Create contracts and maintain commission data (Salesforce data)
• Checking and validate calculated commissions
• Empathy with an emphasis on owning and solving customer issues
• Ensure dealer issues are resolved or escalated in an appropriate manner.

Core competencies, knowledge and experience:

• Excellent German knowledge both written and verbal
• Good organizational skills with the ability to manage priorities and work to deadlines
• Good rhetorical and communications skills

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.