FLUENT GERMAN AND ENGLISH CUSTOMER SERVICE (HIGHEST ESCALATION POINT) - CORK (WITH RELOCATION SUPPORT)

We are looking for an experienced communicative and problem solving professional to join one of the most successful companies in technology located in Cork city. This opportunity offers excellent career development. ACCOUNTABILITIES:

• Strong communication skills in both English and German is crucial.
• Interacting with other departments such as Finance, Legal, Technical Support insuring that each case is resolved/closed in the most professional and efficient way.
• Analysing customers' complaints history to secure a proper decision regarding customers complaints is made
• Empowered to use judgement with concern to the company's and customer's needs.

KEY QUALIFICATIONS:

• Fluent German and English
• Passion for problem solving
• Proactive, persistent and professional attitude
• Previous experience in retaining customers or ensuring customer's satisfaction while meeting company procedures
• Be analytical and have great attention to detail

LOCATION: Cork is the second largest city in Ireland that suits every taste, from beautiful natural attractions to bars and restaurants for a great social night out. The company has modern and relaxed atmosphere, very bright and spacious work place only 15 minutes by bus or taxi from Cork train station. FACILITIES:

• Gym: A brand new Gym with the most modern equipment and classes provided by instructors nearly every hour.
• Sport centre: a spacious gymnasium with convenient changing room where you can practice Volleyball, Basketball or other sports that you may feel up to.
• Canteen: there are at least three options including a new Italian restaurant, a salad bar and others offering breakfast, lunch and dinner, so you are all sorted for meals throughout the day.
• Wellness centre is available for staff, including massage and other facilities. The health centre includes Doctors, Dentist and Optometrist, all located inside the office and once you get your prescription, there is a "pharmacy station" where you can pick up your prescription with no hassle. If you use contact lenses, you can transfer the credit provided for prescription glasses and buy you sunglasses instead, for those Irish summer days.
• Dry clean service and travel agency: provided by third companies located in the office
• Relaxation room: where you can relax and not think about work, so computers and mobiles stay outside.
• An exclusive store on site: Accessible only for staff members to develop your expertise in their products, but also to browse around before you decide to buy something for yourself with up to 75% discount!
• Full support to get you a PPS number and open a bank account.

RELOCATION SUPPORT

• (If you are not in the Republic of Ireland), our client will book your flight to Ireland and take care of 14 days accommodation.
• Also, €800 is paid into your bank account once you start + up to €500 for extra expenses for you, to make sure you can cover your costs to come to Ireland.

SALARY: 27,000 + BENEFITS (as mentioned above: health insurance, relocation support, subsidized canteen etc.)