Frontline Technical Support with German

Frontline Technical Support with German

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Compensation: zł8,300 / month

Description

We believe that a better smile has the power to build a better future, which is why we create digital technology that helps people move forward in life.

This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

This role is an onsite position in our Wrocław office (Psie Pole).
Working hours: 8:00-16:30, 9:00-17:30 or 10:00-18:30

Key Responsibilities

• Assistance with basic technical issues (e.g., software and hardware malfunctions, basic network issues).
• Support with operating the iTero scanner and navigating the software.
• Answering basic software-related questions.
• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply on deadlines on LMS courses.
• Contribute on escalation handling and basic research.

Skills, Knowledge and Expertise

• 1-3 years of related experience (Customer Support, IT Support)
• Proficiency in English and fluency in German as a must
• Computer, Basic Connectivity knowledge and troubleshooting, e-mail literacy.
• Microsoft Office Package knowledge.

Benefits

• Private healthcare Luxmed,
• Multisport card,
• Private insurance,
• Meal vouchers,
• Co-financing of company products,
• Employee Support Program.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:

Align Technology (Poland).pdf