GBS Ci2C Senior Collection Analyst - German Speaking

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health into people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission are our 100+ loved brands, our 11,000-strong global team, 13 best-in-class manufacturing sites, and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.
B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission at www.opella.com.

About the job

Deliver collections management services to CHC Europe as per their respective Service Level Agreements (SLAs)

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claims management activities
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Opella policies and guidelines
• Participate in continuous improvement initiatives

Responsabilities

Operation

• Deliver collections management services to CHC Europe for Opella entities within CHC perimeter as per their respective Service Level Agreements
• Collection Management services:
• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process
• Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Contribute to business and customer collection strategy reviews
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition

Requirements

Background

• Graduate degree in accounting or finance
• 2-3 years experience in Collections Management
• Fluent in German and English

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset
• Good communication skills
• Attentive to customer needs and feedback

• Ability to organize, prioritize and structure the tasks for oneself
• Attentive to detail and works with precision
• Role model/coach to junior analysts

Key Dimensions

• The Senior Collection Analyst reports to Ci2C Collection Team Lead and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers.

Why us?

At Opella, you will enjoy challenging, purposeful work and the opportunity to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people thrive every day.

We Are Challengers.

• All In Together: We keep each other honest and have each other's backs.
• Courageous: We break boundaries and take thoughtful risks with creativity.
• Outcome-Obsessed: We drive sustainable impact and results with integrity.
• Radically Simple: We make things simple for us and for consumers, as it should be.

Join us on our mission. Health. In your hands.
www.opella.com/en/careers

#LI-HYBRID