German speaking eCommerce Customer Service Advisor

We enjoy working together and can always rely on each other's support.

We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a German speaking eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.

ROLE & RESPONSILIBITIES:

• Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German online channels
• Resolving customer queries received through our German ebay, Amazon and ecommerce webshop
• Resolving and processing of returns, exchanges, and discrepancies within a timely manner
• Communicate with couriers with outbound / lost / damaged in transit shipments
• Co-ordinate orders on internal/external systems
• Co-ordinate with external ecommerce partners

ATTRIBUTES:

• Fluent in German (B1 or C1)
• Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
• Excellent customer service skills
• Excellent attention to detail
• Ability to prioritise, multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional email and telephone manner
• Confidence to speak to a wide range of customers
• An interest or knowledge of vehicle car parts is desired
• Technical experience with e-commerce platforms (desired but not essential)

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.