German speaker Key Account Manager for Malta

About the job German speaker Key Account Manager for Malta

Position: Key Account Manager

Location: TaBiex, Malta

Employment type: Full-time

Remuneration: Base salary.

About the role.
We are seeking an experienced German-speaking Senior Key Account Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.

DUTIES AND RESPONSIBILITIES:

• Manage and take full ownership of a portfolio of high-value accounts with clear revenue, retention, and growth objectives
• Drive net revenue growth through proactive upselling, cross-selling, retention, and reactivation strategies
• Build strong, long-term relationships and act as the primary trusted point of contact for key accounts
• Monitor daily account activity, KPIs, and performance metrics to identify sales opportunities and mitigate revenue risks
• Develop and execute tailored account growth plans based on player value, behaviour, and lifecycle stage
• Deliver a proactive, high-touch sales experience via phone, email, and messaging channels
• Analyse performance data and trends to optimise account strategies and maximise player lifetime value
• Collaborate with internal stakeholders to ensure offers and incentives are commercially effective and compliant
• Plan, negotiate, and execute personalised offers, bonuses, and incentives aligned with revenue goals
• Provide commercial insights and feedback to senior stakeholders to support VIP strategy and revenue optimisation
• Contribute to forecasting, performance reviews, and continuous improvement of key account sales processes.

REQUIREMENTS:

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Minimum 2+ years experience in a revenue-driven Key Account Management, VIP Management, or similar commercial role within iGaming or a high-value digital environment
• Proven track record of achieving or exceeding revenue, retention, and growth targets
• Strong sales mindset with excellent negotiation, persuasion, and closing skills
• Solid understanding of customer behaviour, monetisation strategies, and lifecycle value management
• Highly analytical and data-driven, with experience working with KPIs, dashboards, and performance metrics
• Excellent communication and relationship-building skills with a confident and professional approach
• Ability to work autonomously, manage complex portfolios, and prioritise high-impact revenue opportunities.

BENEFITS:

• Competitive remuneration package
• Private health insurance
• Wellness benefit after probation
• Optician, spectacle, and blue-light lens benefit after probation
• Breakfast and lunch provided throughout the week
• Monthly snacks allowance
• Ongoing training and professional development support
• Modern, well-equipped office environment
• Dog-friendly workplace.