German Speaking Account Manager - Customer Success & Optimization

About the job German Speaking Account Manager - Customer Success & Optimization

Are you a sophisticated relationship architect with a proven instinct for driving high-level client retention and commercial scalability? We are currently headhunting a high-caliber German-speaking Strategic Account Manager to join our elite operations hub in Barcelona.

In this capacity, you will function as a lead consultant for a premier portfolio within the hyper-growth property and hospitality sector. This is a mandate for a strategic operator; your mission transcends transactional support to become a fundamental engine for account expansion. You will diagnose untapped market potential and engineer bespoke product optimizations that enable your clientele to dominate an increasingly competitive landscape.

CORE WORKSTREAMS
I. Strategic Portfolio Optimization & Retention

• Executive Relationship Management: Spearhead high-touch engagement for both emerging and established hospitality partners, establishing the rapport necessary for long-term retention.
• Consultative Growth: Leverage market analytics to provide data-driven optimization strategies, ensuring partners achieve maximum yield and listing visibility.
• Proactive Mitigation: Anticipate account friction points and deploy rapid-response solutions to maintain portfolio health and partner satisfaction.

II. Pipeline Architecture & CRM Mastery

• Systems Excellence: Command Salesforce (SFDC) and advanced tech stacks to orchestrate complex workflows and track lifecycle milestones with surgical precision.
• Commercial Ownership: Manage a high-value pipeline with total autonomy, ensuring consistent progression toward aggressive expansion and revenue targets.
• KPI Performance: Consistently outperform engagement benchmarks and outreach metrics, maintaining a rigorous cadence of quality interactions.

III. Cross-Functional Synergy & Innovation

• Voice of the Customer (VoC): Synthesize frontline market intelligence into actionable insights for Product and Engineering teams to drive platform evolution.
• Internal Alignment: Collaborate seamlessly with Territory Sales and Program Managers to synchronize regional goals and global brand standards.
• Professional Evolution: Engage in continuous executive coaching and specialized sales training to maintain a competitive edge in the Prop-Tech sector.

CANDIDATE ARCHETYPE: THE IDEAL PROFILE

We are seeking professionals who harmonize analytical rigor with the interpersonal sophistication required for elite-level client advocacy.

• Professional Pedigree: 1-2 years of documented success in Account Management, Customer Success, or high-stakes B2B client relations.
• Academic Foundation: BA/BS degree or equivalent practical experience in Business, Economics, or a related discipline.
• Linguistic Authority: C2-level German (native-level nuance) and Professional English are mandatory for cross-border collaboration and global integration.
• Persuasive Authority: Exceptional verbal and written communication skills, with the ability to influence C-suite stakeholders and diverse property owners.
• Operational Agility: A proven track record of exceeding rigorous KPIs in a high-accountability environment.

Preferred Assets:

• Technical proficiency in Salesforce, Mixmax, or enterprise-level CRM tools.
• Domain expertise in the hospitality, real estate, or travel-tech industries.
• High Emotional Intelligence (EQ) and the ability to navigate complex interpersonal negotiations.

THE "BARCELONA EXECUTIVE" REWARDS SUITE

We provide the professional infrastructure and personal security required for elite performance.

• Tier-1 Compensation: A competitive base salary of €30,000 gross/annum with a performance-linked incentive structure of €3,500.
• Iconic Workspace: Based at the World Trade Center Barcelona, featuring premium facilities and Mediterranean views.
• Strategic Relocation: A comprehensive "Soft Landing" concierge package for candidates moving to Spain, ensuring a seamless administrative and logistical transition.
• Career Pathing: Dedicated budget for professional certifications and a structured trajectory into Senior Management.
• Work-Life Synergy: A 39-hour work week with a progressive transition toward a hybrid operational model.

COMMITMENT TO EXCELLENCE

We operate as a global collective where diverse perspectives fuel innovation. We provide an inclusive environment centered on meritocracy and professional excellence.