German-Speaking Agent (Automotive Diagnostics)

Description du poste

Expleo exist in order to provide service delivery and advice for organisations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses in engineering and technology.

We are strategically positioned to build value, with a global footprint across 30 countries.

Missions

• Diagnostic/Automotive Support: Assist in diagnosing vehicle issues using diagnostic tools and software.

• Analyze problems and provide solutions or escalate as necessary.

• Technical Documentation: Maintain and update technical records and documentation related to vehicle repairs and maintenance.

• Customer Interaction: Communicate with customers to understand their issues, explain technical details, and provide updates on repair status.

• Parts and Equipment Management: Manage and order automotive parts and equipment.

• Ensure that all tools and equipment are in working order.

• Repair Assistance: Support mechanics and technicians in performing repairs and maintenance tasks, ensuring high standards of workmanship.

• Training and Support: Provide technical guidance and training to junior staff or new hires as needed.

Qualifications

• Technical Knowledge: Strong understanding of automotive systems and components.

• Experience with diagnostic tools and repair procedures.

• Problem-Solving: Ability to analyze complex issues and develop effective solutions.

• Communication: Excellent verbal and written communication skills to interact with customers and team members.

• Attention to Detail: Precision and thoroughness in diagnosing and repairing vehicles.

• Organizational Skills: Ability to manage multiple tasks and priorities efficiently.