German Speaking Banking Support Specialist - Athens - No Experience Needed

Mercier Consultancy is excited to offer an opportunity for a German Speaking Banking Support Specialist in our Athens office, with no prior experience required! This position is perfect for those eager to begin their careers in banking support while utilizing their German language skills. As a key team member, you will assist German-speaking clients with their banking inquiries, ensuring they receive the highest level of service and support.

Your role will involve engaging with clients through various communication channels, addressing their concerns and guiding them through banking processes. We provide comprehensive training to help you develop your knowledge of banking products and excellent customer service skills. Join our supportive team and start your professional journey in the financial services sector!
Responsibilities

• Respond to client inquiries in German regarding banking services and products
• Assist clients with account management and transaction inquiries
• Document client interactions and maintain accurate records in our system
• Collaborate with internal teams to resolve client issues effectively
• Provide clients with information on banking policies and procedures
• Participate in training programs to enhance your knowledge and skills
• Gather feedback from clients to help improve the customer experience

Requirements

• Fluency in German and English, both written and verbal
• Strong communication and interpersonal skills
• A willingness to learn and develop in a fast-paced environment
• Customer service mindset with a focus on client satisfaction
• Good organizational skills and attention to detail
• No previous experience is required; however, previous experience in customer service is a plus
• Basic computer skills and familiarity with CRM systems are advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...