GERMAN speaking CCR_Candidate Pool

At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

Job Description:

Performs a wide variety of tasks involving the coordination of customer service inquiries and problems. May provide any or a combination of the following: researches and responds to customer inquiries either in person, by telephone or by correspondence.

Job Requirements:

• Analyzes individual accounts, assists in solving customer problems and initiates action for repair, replacement return or field service as guided by customer service policies, completes forms and obtains signatures and documentation when necessary, or refers highly unusual situations to higher authority for review and reconciliation
• Performs activities associated with the receipt, booking and processing of sales orders
• Receives sales orders from customers, sales staff or distributors via phone, mail or direct contact Reviews orders for correct price, number and descriptions per standard catalog listings
• Ascertains related data such as ship to, bill to and quantity
• Prepares entries to associated records, documents and logs such as sales order log, booking records and customer logs
• May prepare initial recommendations for review, also discusses and recommends types of account information and services
• Maintains associated records and logs of activity
• Under close supervision, handles a variety of customer service inquiries and problems on the telephone
• Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation
• Reviews and troubleshoots customer problems and initiates standard action for replacement or return as guided by customer service policies
• Performs routine tasks related to the receipt and processing of sales orders
• Refers complex or difficult customer inquiries to seniors

Job Qualifications:

• Requires excellent verbal and written communication skills and good organizational skills; word processing, 10-key experience and may require familiarity with CRT
• Basic reading, writing and math skills
• 0-2 years of experience

dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.