Mercier Consultancy is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives to join our vibrant team in beautiful Greece, complete with a fully paid relocation package! In this essential role, you will be responsible for providing outstanding support to our German-speaking clients, ensuring their inquiries are handled with professionalism and efficiency. Greece, known for its stunning landscapes and rich cultural heritage, is the perfect backdrop for advancing your career while enjoying an enriching lifestyle. If you are passionate about customer service and ready for a new adventure, we want to hear from you!
Responsibilities - Deliver exceptional customer service in German through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries about products and services, offering effective solutions.
- Manage and resolve customer complaints, maintaining a strong focus on customer satisfaction.
- Accurately document customer interactions and contribute feedback for service improvement.
- Collaborate with team members to enhance service quality and tackle common challenges together.
- Stay updated on the latest company offerings and industry developments to provide knowledgeable support.
- Engage in ongoing training sessions to improve customer service skills.
Requirements - Fluency in German and English is required, with strong communication skills, both written and verbal.
- Previous experience in customer service is highly regarded, but a strong willingness to learn is equally valued.
- Excellent problem-solving capabilities and a commitment to delivering high-quality customer service.
- Able to multitask and manage a high volume of inquiries in a fast-paced environment.
- Basic computer skills, and familiarity with customer service software is advantageous.
- Willingness to relocate to Greece and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits - Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...