German speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office

Descripción de la empresa

Descripción del empleo

Ready to drive your career forward with a global leader in premium mobility? Do you want to have experience in the automotive sector and speak fluent German and English? Are you proactive, solution-oriented, and looking for a new challenge you can take on from the comfort of your home? At SIXT, we're expanding our team and looking for enthusiastic German-speaking Customer Support Agent SIXT Ride to support our customers across Germany - all while working remotely from anywhere in Spain.

An open ear for our customers - nothing is more important to us. We're always here whenever there are questions, requests, or problems. Whether by phone, email, chat, or social media, in German or English - we're not satisfied until our customers are. Do you already have experience as a call center agent, customer service representative, or support staff? Great - then jump right in!

YOUR ROLE AT SIXT

• Together with the support team, you are the interface between customers and chauffeurs.
• You ensure we meet our high-quality standards and that every customer is safely transported from point A to B.
• You monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
• You ensure that each booked transfer is assigned to the appropriate driver.
• You make sure that drivers and customers find each other - whether at a major airport, hotel, trade fair, company, or private residence - even when things get chaotic.
• You take care of every customer - celebrity or not.

YOUR SKILLS MATTER

• You are fluent in both German and English, with excellent communication skills.
• You are passionate about customer service and enjoy providing support and solutions to clients.
• You bring at least 1 year of experience in a similar customer-facing or service-oriented role.
• You are familiar with MS Office tools and comfortable working with digital systems.
• You thrive in a remote work environment and are available to work in rotating shifts from Monday to Sunday.
• You are proactive, solution-oriented, and always focused on delivering the best possible customer experience.

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

Apply now and become part of an international, forward-thinking team that's redefining premium mobility every day. We're excited to meet you!

Requisitos

Información adicional

Quiénes somos:

Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!

Videos To Watch
https://www.youtube.com/watch?v=xh9Ouftnuys