German Speaking Customer Support for Virtual Job & Freelance Platforms Departmen

Mercier Consultancy is excited to announce a fantastic opportunity for a German Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department for one of our clients! In this important Entry Level role, you will serve as the primary contact for our German-speaking clients, providing them with exceptional support and guidance as they navigate our platforms. Your fluency in German will enable you to build strong relationships with clients and ensure that they have a seamless experience while utilizing our services.

If you are a proactive problem-solver with a passion for assisting others, we invite you to join our team. This position offers the chance to make a significant impact while working in a collaborative and supportive environment.
Responsibilities

• Respond to customer inquiries in German via email, phone, and chat
• Assist clients with questions regarding job postings, freelance opportunities, and platform features
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to troubleshoot and resolve complex client issues
• Provide clients with guidance on optimizing their profiles and applications
• Gather feedback from clients to improve service delivery and enhance user experience
• Participate in training and development sessions to stay up-to-date with platform changes

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, ideally within the job and freelance sectors
• Outstanding communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A proactive approach to achieving customer satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...