German Speaking Customer Support – Working in Romania!

Be part of something new, join our brand-new team in Bucharest! About the Role: Working in a team within a customer care centre environment, responsible for Opel/Vauxhall. To continually promote our core values to earn customers for life and put the customer at the centre of everything we do. Responsibilities:

• Handling native language customer requests.
• Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
• Meet standards in volume, quality, performance & attendance.
• Understanding and resolving the customer request.
• Accurate logging of all contacts and following up on action plans
• Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purposes (for non-UK markets)
• Performs other related duties, as assigned, flexibility towards work schedules/shift patterns.

Essential Criteria:

• Minimum 12 months’ experience in a customer service role.
• Fluency in written & spoken German & English
• Good computer literacy - competent with Microsoft Office and Internet Explorer
• Ability to type a minimum of 35 words per minute.
• Enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologises where necessary, always portrays a professional & positive image to the customer
• Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback
• Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritise and manage own workload
• Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers
• Team player - helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

Hours of Work: 40 hours per week Holidays: 20 days plus up to 13 bank holidays Benefits:

• Lunch vouchers
• Excellent relocation support.
• A fun, dynamic and challenging work environment.
• Team building activities and networking opportunities.
• Competitive bonus incentive.
• Professional and professional development.

All offers are subject to a successful Complete Background Screening process. Documented evidence of eligibility to work in Romania will be required from candidates as part of the recruitment process. Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.