IDBC Kft
Erstellungsdatum 30.08.2023
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German Speaking First Line Analyst
Our partner is a multinational company in the field of SSC. They started to expand in Budapest in 2013 and the company currently employs over 500 people. They are serving their customers in 17 different languages with a focus on IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management.
RESPONSIBILITIES:
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Requirements
REQUIREMENTS:
- Intermediate knowledge in English and fluency in German
- Affinity to resolve IT related issues
- You have logical thinking and solving problems fast and resourcefully is not a problem for you
- You have outstanding communication skills and customer focused mind-set
- You enjoy working in a team
- Advantage: use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
Benefits
BENEFITS FROM CLIENT:
- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmospher
- Have a stable workplace with flexible scheduling
- Medicover private health care package and cafeteria benefits (yearly gross 360000 HUF and after the first year spent within the company, it grows to gross 550000 HUF
LOCATION:
Budapest
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