German Speaking IT Service Desk Agent

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We're one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you're a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Make an impact

• Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,
• document all user interactions and resolutions accurately and thoroughly in the company's system,
• fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc.),
• manage internal customer's hard- and software requests and the configuration management database,
• work collaboratively with other team members and actively report to team leads to enhance performance and quality, and therefore contribute to a good working atmosphere,
• stay up-to-date with industry trends and best practices in technical support.

What you need to succeed

• Great interest in IT and technical customer service,
• excellent written and verbal communication in German and English,
• strong communication, problem-solving skills and customer-oriented approach,
• a passion for continuous learning and professional development in the field of technical support.

Preference

• Studying Information Technology or a similar area,
• having 1-2 years comparable work experience.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we'd love to hear from you. We're looking forward to receiving your application!