German Speaking Operations Agent - Client Service Center

Join Mercier Consultancy, a leader in strategic partnerships for growth, as a German Speaking Operations Agent in Client Service. At Mercier Consultancy, we are not just consultants; we are dedicated professionals committed to making connections and delivering results. With our extensive experience in BPO and corporate expansion, we specialize in providing tailored solutions that enable businesses to achieve efficiency and precision in scaling. We work across diverse industries, from customer service and tech to aviation and luxury markets, ensuring that our clients access top-tier services and expertise. As part of our team, you will play a vital role in connecting clients with high-end strategies while ensuring exceptional service delivery. Our reputation for excellence and commitment to high earnings and exclusive opportunities makes us an ideal workplace for individuals looking to grow professionally. In this role, you will leverage your language skills and customer service experience to support our operations and contribute to the successes of both our clients and the consultancy as a whole, redefining what it means to deliver impactful consultancy solutions.

Responsibilities

• Respond to customer inquiries in German and provide accurate information
• Manage client accounts and maintain detailed records of client interactions
• Facilitate communication between clients and internal teams to ensure seamless service delivery
• Identify and resolve client issues and complaints effectively
• Assist in the implementation of operational strategies to enhance efficiency
• Monitor service quality and suggest improvements based on client feedback
• Support team initiatives aimed at exceeding client expectations and improving retention rates

Requirements

• Fluency in German and English, both written and verbal
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• A strong commitment to client satisfaction and professionalism

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...