German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

Company Description

Job Description

Ready to drive your career forward with a global leader in premium mobility? Do you want to have experience in the automotive sector and speak fluent German and/or English? Are you proactive, solution-oriented, and looking for a new challenge you can take on from the comfort of your home? At SIXT, we're expanding our team and looking for enthusiastic German-speaking Roadside Assistance Agents to support our customers across Germany - all while working remotely from anywhere in Spain.

As our fleet grows, so does the need for fast, reliable support. You'll be the first point of contact when our customers need assistance on the road, working closely with our Rostock team to provide world-class service by phone and email. If you're passionate about helping people, enjoy working independently, and want to grow with a dynamic and modern company, SIXT is the right place for you.

YOUR ROLE AT SIXT

As a breakdown assistance technician, you'll receive damage and breakdown reports from our customers by phone and independently coordinate all necessary measures, such as arranging a towing company. You'll organize replacement vehicles, forward breakdowns to the manufacturer within the scope of mobility, and assist our customers with any questions regarding the above-mentioned topics.

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

YOUR SKILLS MATTER

• You are fluent in both German and English, with excellent communication skills.
• You are passionate about customer service and enjoy providing support and solutions to clients.
• You bring at least 1 year of experience in a similar customer-facing or service-oriented role.
• You are familiar with MS Office tools and comfortable working with digital systems.
• You thrive in a remote work environment and are available to work in rotating shifts from Monday to Sunday.
• You are proactive, solution-oriented, and always focused on delivering the best possible customer experience.

Apply now and become part of an international, forward-thinking team that's redefining premium mobility every day. We're excited to meet you!

Qualifications

Additional Information

More information

Why SIXT?

Working at SIXT not only means shaping the future of mobility, but also brings with it a number of personal benefits. We offer you a fantastic international working environment and numerous training courses for individual development and skills expansion. In addition, you'll naturally receive employee benefits for SIXT rent, share, ride, and SIXT+, discounts from partners for travel, technology, clothing, etc., as well as free cybersport courses.

Your colleagues are pretty cool, which is important when you spend so much time together. And because we trust your instinct for talent, you'll get a bonus if you recommend friends as new employees. And if something bothers you, you'll always have someone you can confide in thanks to regular feedback sessions, employee surveys, or our Fürstenberg Institute psychological hotline.

Otherwise, we live by the motto "work hard, play hard" - our parties are legendary! We also encourage and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, where everyone can develop their personality and ideas.

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

Videos To Watch
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