German-speaking Social Media Consultant (incl. relocation support)

JOB PURPOSE

MAIN RESPONSIBILITIES

• Social Media transactions
  • Manage social media servicing/campaigns and day-to-day activities on Salesforce.com in a 24/7 environment
  • Being able to use different tools to deliver a complete service to our customers.
• Effective Communication
  • Should be able to effectively resolve all customer queries in English and German language
• Constant improvement
  • Receiving weekly updates to maintain a high level of knowledge and being updated on the latest news.
• Escalations
  • By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.

SKILLS AND KNOWLEDGE

• Graduate in any discipline with good academic profile – not a must
• High level of and proven experience in both Written & Spoken English Language - Mandatory
• High level of and proven experience in both Written & Spoken German - Mandatory
• Travel Industry knowledge/background – Desirable

• 1-2 years’ experience in customer service
• Good understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

• Customer focus
• Drive for results
• Eye for detail
• Adaptability to change
• Analytical ability
• Strong personality

• Candidates must be allowed to work in Romania (EU-citizen or in possession of a valid work permit for the EU)
• Relocation support is available