German Speaking Travel Agent (on-site)

About the job German Speaking Travel Agent (on-site)

Are you a fluent German speaker with a passion for the travel industry? Do you enjoy solving problems and providing top-tier service in a fast-paced, international environment? Join our team in the heart of Malta!

We are looking for enthusiastic Travel Consultants to join an exclusive project for a world-renowned international airline. Based in our modern office in Mosta, you will be the voice of the airline, assisting German-speaking travelers from around the globe with their journey.

The Role

As a Travel Consultant, you aren't just answering phones; you are managing the travel experience. Your daily mission will include:

• Customer Support: Handling inbound inquiries via phone, email, and chat regarding flight bookings, baggage, and loyalty programs.
• Booking Management: Processing new reservations, modifications, and cancellations with precision.
• Expert Advice: Providing clear information on international travel regulations, visa requirements, and airline policies.
• Problem Solving: Resolving complex travel itineraries and assisting passengers during schedule changes or disruptions.
• Quality Excellence: Ensuring every interaction meets the premium standards of a global aviation leader.

What We Are Looking For

• Language Skills: Near-native/Fluent German (C1 minimum) and a strong command of English (B2 minimum).
• Experience: Prior experience in travel, tourism, or customer service is an advantage, but not a requirement. We provide comprehensive, paid training!
• Tech Savvy: Ability to navigate multiple software systems simultaneously.
• Mindset: A professional, empathetic, and proactive attitude. You should be someone who stays calm under pressure and enjoys helping people.
• Availability: Ready to work full-time on-site in Mosta, Malta.

Why Join Us?

• Competitive Salary: A stable and attractive monthly income tailored to your language skills and expertise.
• Health & Life Insurance: Private coverage to ensure your peace of mind while living and working in Malta.
• Relocation Support: We offer a relocation package to help you make the move to the Mediterranean smooth and stress-free (details provided during the interview).
• Career Growth: Opportunities to advance within an international organization and gain deep insights into the aviation industry.
• Vibrant Environment: Work in a multicultural, high-energy office with colleagues from all over the world.
• Lifestyle: Enjoy over 300 days of sunshine, a lower cost of living than many Central European cities, and the unique island culture of Malta.

How to Apply

If you are ready to take off on a new career path in one of Europe's most beautiful destinations, we want to hear from you!

Apply now with your CV in English.