Guest Groups Expedition Specialist - German speaking

A bit about the role:

Responsible for the secure professional handling of Guest Groups cases to manage customer queries and Support key stakeholder Teams.

Key Responsibilities:
• Offer consultative service to GROUP clients, maximize every sales opportunity through all our communication channels
• Identify Customer needs and respond in a professional and timely manner
• Utilize every opportunity to upselling via inbound or outbound contact
• Request group capacity from the Revenue department
• Set up groups in the Booking Systems
• Produce Group offers
• Enter, update and document all Customer information into system according to standard operating procedures
• Follow up Customer contacts where necessary and complete call logs
• Identify and escalate issues
• Manage and resolve Customer complaints
• Assist in other areas or markets pending company requirements
• Complete tasks given by direct supervisor

About you:

Knowledge & Skills:
• Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
• Working knowledge of CRM and ticketing systems, Salesforce.
• Strong local knowledge of market laws and consumer rights in relation to Travel industry.
• Customer orientation and ability to adapt/respond to different types of characters with the ability to mulistaks, prioritise, and manage time effectively.
• Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.
• Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.
• Salesforce knowledge

Key Personal Attributes/Behavioural Competencies:
• Self-driven and independent, yet with a will to ask and understand.
• Relationship building & influencing skills.
• Curious and dedicated
• Effective & confident communication skills
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills
• Customer Service oriented: delivering results and meeting customer expectations.
• Strong stakeholder management

You will get:
• To be part of a dynamic and dedicated team, with highly skilled colleagues.
• Opportunities to work on a global level, with senior management.
• Excellent growth opportunities and the ability to impact with velocity.