HR Services Manager with German (maternity leave cover)

PL1124
About QVC Group

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

Our QVC Group Global Business Services center in Kraków delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.

Currently, we are looking for:
HR Services Manager with German (maternity leave cover)

As Manager HR Service at QVC, you will play a central role in the development and management of our HR Service Team in Germany. You will be responsible for defining and implementing the service strategy, optimizing transactional processes and contributing to the achievement of our corporate goals. Your expertise in relationship management and your ability to prioritize solutions that offer the greatest added value for our employees make you an indispensable member of our organization.

Key Responsibilities:

• Provides leadership, direction, and continuous development for the Service Team - responsible for performance management and accountable for the Service budget
• Develops the strategy for the Service area in cooperation with the global Shared Service Center
• Identifies risks for business strategy implementation and cooperates with COEs to provide the right support resources
• Prioritizes solutions that deliver the greatest value to the team member experience
• Manages the optimization of transactional People processes across all People functions and fosters a culture of questioning existing processes
• Leads the expansion of a knowledge management concept (process documentation, training materials)
• Initiates and leads the development and implementation of a service level concept - defines People reporting with relevant KPIs to measure the effectiveness of the People function and the health of the company; ensures regular reporting
• Develops the Workforce Analytics area to enable actionable recommendations across People teams
• Builds an understanding of the team member experience perspective to provide relevant insights to the People Lead or COEs and ensure local issues are appropriately considered in strategy and priority setting
• Uses relevant data/COE metrics/indicators to gain insights into people-related matters, providing stakeholders with the necessary clarity for people, initiatives, and priorities

Qualifications:

• Fluent in German and English
• Several years of professional experience in a comparable service-oriented position
• Experience working in a global or matrixed environment, supporting multiple countries or regions with a strong stakeholder and candidate-focused mindset
• Experience with SAP HR and Workday as well as knowledge of case management tools
• Strong analytical skills and problem-solving abilities
• Excellent communication skills at all hierarchical levels and in an international environment
• Strong people leadership skills, with experience in coaching, mentoring, and developing team members
• Ability to build strong stakeholder relationships across functions and geographies
• A continuous improvement mindset, with proven experience in driving process optimization projects

We offer

General benefits:

• Attractively located office with collaboration spaces, gaming room, football table, billiards, and showers
• Work in a diversified international environment supporting several markets
• Hybrid work model combining office & remote work
• Parking space for employees
• Company performance-related bonus
• Referral program with financial bonus
• Life Insurance
• Access to internal Learning Lab Platform with multiple training oriented for professional growth

Lifestyle benefits:

• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice - 1 day/year

Health benefits:

• Private medical care
• Mental health support line for you and your relatives

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: https://liberty.tnwreports.com/

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at https://liberty.tnwreports.com/

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you'd like to be considered under this scheme, please indicate this on the application form.

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