HVC Executive - German speaking

Join Us in the Land of Happiness!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 19 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!

We are looking for a High Value Customer Executive for our German speaking markets as soon as possible. Would you like to be part of the exciting of our team in Gibraltar? Then you've come to the right place at Lottoland.

What you will do:

• Provide excellence in all you do: Maintain and engage the assigned portfolio of HVC customers, by providing a proactive one-stop service, tailored to customers' needs.
• Master all contact methods: Support our players by phone, email and live chat with questions about our jackpots, deposits, withdrawals and more.
• Tailored experience: Know your portfolio and tailor the experience every player has to their trends and preferences.
• Do the right thing: Assist and consult with our Regulatory teams to ensure 100% adherence with licensing requirements and support players to provide relevant documentation, Source of Funds and affordability declarations.
• Our expectations: Meet productivity targets, focusing on quality, OKR's and SLA's which will be reviewed on a regular basis.
• Your contact list gets full: Every day you work on improving our player experience and helping our players to use our site seamlessly.
• (Sometimes) it's very busy: It can get hectic, we're honest. But we guarantee you that we work as a team, and together we know what it means to work hard, but also to support each other to achieve our results as a team.
• Your opinion counts/matters: Join our partners in testing the latest games, features, and products to stay on top of the latest technology.

Who you are:

• Native German & Fluent English: You may work for the German speaking markets, however our company language is English.
• Not afraid of player contact: You are the first point of contact for our players, so you should have no problem helping our players with their enquiries in an appropriate tone.
• You have desire to fill your industry knowledge: The more you learn about our offering while working here, the easier it will be for you to interact with our players on a daily basis.
• You have desire for open team culture and flexibility: Our players also need your help on weekends, so you should be willing not to stick to a strict 9-to-5 working day.

What's in it for you:

• Competitive salary and performance-based bonuses.
• 37 days off, including holidays and flexible public holiday options.
• Tailored relocation packages.
• Flexible working.
• Career progression and coaching.
• Mental health support.
• Inclusive environment.
• Exciting team events.
• Premium Healthcare.
• Subsidised gym membership.
• Fresh fruit and refreshments.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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