Insurance Administrator - German Speaker

Job Type:
Permanent

Build a brilliant future with Hiscox

About us

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Role

• The insurance administrator will be mainly responsible for the following tasks:
• Handle inbound calls
• Allocate incoming and outgoing e-mails to various departments
• Process various administrative tasks such as issuing insurance certificates, processing cancellations and handling broker correspondence

Key Responsibilities

• Assist clients and brokers with inquiries, providing information about insurance products
  and coverage, and addressing concerns or issues to ensure a high level of customer satisfaction
• Maintain organized and up-to-date records of policies and related documents to ensure compliance with regulatory requirements and facilitate efficient retrieval of information when needed;
• Apply strong organization and time management skills to capture and maintain accurate records, efficiently handle tasks and meet KPI's and SLA's

Person specification

• Proficient level of German and English.
• Provide excellent interpersonal skills to establish a positive rapport with clients.
• Apply strong analytical and problem-solving skills to correctly identify issues and determine the most effective solution
• Adhere to a company's policies and procedures when interacting with customers
• Stay up-to-date regarding company's products, services and policies by attending training sessions

Why Hiscox?

• Healthy work-life balance with our 35h/week and hybrid working system;
• Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).
• Health insurance, gym allowance, pension plan etc.
• After 5 years work 1 month sabbatical leave.
• Team spirit with many opportunities to engage and an open culture

Work with amazing people and be part of a unique culture