IT Customer Support Agent (German/English)

Successful digitization starts with Datwyler's pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler supplies premium quality system solutions, products and services for data centres, fibre networks (Campus, FTTx) and smart buildings. The company has been founded more than 100 years ago and employs some 950 people.

Your Responsibilities:

• Provide first-level and second-level IT support for internal users across different locations.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.

Your Profile:

• Completed education in IT or equivalent work experience.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Excellent communication skills in German and English (both required).
• Strong problem-solving skills and a customer-oriented mindset.
• Familiarity with Windows OS, Microsoft 365, and basic network troubleshooting.
• Ability to work independently and as part of a team.
• Willingness to occasionally work flexible hours to support international teams.

What We Offer:

• A dynamic international work environment.
• Hybrid working model (up to 40% home office).
• Competitive Latvian benefits package.
• Opportunities for professional development and IT certifications.
• Friendly and supportive team culture.
• Modern tools and technologies to support your work.

Interested?

We look forward to receiving your application through our online career portal.
If you have any questions, feel free to contact us at [email protected].

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler - we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
https://itinfra.datwyler.com