IT Helpdesk Specialist with German

Working at Freudenberg: We will wow your world!

Responsibilities:

• Provide first level support for all users with hardware, software and application issues;
• Address customer targeted open-ended questions to quickly understand the root of the problem;
• Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact;
• Ensure quality and best practices by applying organization IT standards;
• Perform client hardware and software upgrades as required or requested;
• Maintain inventory of all equipment, software and software licenses in ServiceNow;
• Assist with on-boarding of new users;
• Install, test and configure new hardware as workstations, peripheral equipment and software;
• Document all implemented solutions;
• Properly escalate unresolved issues to appropriate internal teams;
• Offer remote support to allocated users;
• Manage users and rights in Active Directory;
• Provide prompt and accurate feedback to customers.

Qualifications:

• Bachelor's degree in computer science or related field;
• Experience in a similar position for at least 1 year;
• Good understanding of computer systems and networking;
• Very good knowledge of Windows 7,8 or 10;
• Basic knowledge of Remote Access;
• Systems/VPN;
• Fluent in German and English;
• Excellent problem-solving and communication skills;
• Ability to quickly identify and analyze technical risks & impacts and define alternatives;
• Highly self-motivated;
• Passion for technology and customer oriented.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials SRL