IT Service Desk Agent (German Speaking)

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Ever wondered what it feels like to be an IT Service Desk Agent (German Speaking) in Netcompany-Intrasoft?

Joining us as an IT Service Desk Agent, you will be a part of a vibrant team who support of mission-critical applications.

As an IT Service Desk Agent you will:

• Manage the full lifecycle of an incident received from customer in Issue tracking software (JIRA)
• Investigate, analyse and resolve an incident or service request
• Hand over the incident to internal teams
• Prepare documentation when needed
• Maintain standard system configurations
• Collaborate with internal and external stakeholders

Qualifications

What would make you a fit for the role:

• Computer Science, Software Engineering or relevant IT field
• Understanding of markup languages (xml,xsd)
• Strong communication verbal & written skills. To be able to communicate with IT and Business teams (internal & external)
• Ability to multitask and prioritise
• Fluency in English, German

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

#BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.