job
Polen, GdanskPolen, Gdansk

Look4IT Domaradzki Sp. J. (KRAZ: 7880)

Erstellungsdatum 07.02.2024

1 haben sich bereits beworben

IT Service Desk Specialist (English and German Speaking)

Job Description
We are seeking a skilled and innovative Service Desk specialists proficient in both German and English to join the team of our client, a worldwide leader in digital technology, transformation, and IT services.

Our client is currently expanding their IT Support Team at the Gdansk office. The role involves a hybrid work mode from Monday to Friday on full-time basis, with no 24/7 on-calls involved.

Role & duties:

  • Deliver remote first and second level support to end users within their workplace environment
  • Serve as the initial point of contact for all hardware and software-related requests
  • Record and manage user incidents received through various channels such as phone, email, and tickets
  • Offer solutions or workarounds to end users
  • Follow ITIL best practices in reporting problems
  • Suggest modifications to IM&T services to minimize user impact
  • Participate in testing, deployment, and stabilization activities
  • Contribute to continuous improvement in all aspects of the role
  • Proficient in providing support in both German and English
  • Update and acknowledge tickets logged by requesters, and communicate progress towards resolution
  • Provide fundamental end-user training or guidance on workplace services
  • Ensure prompt response times and deliver satisfactory customer service to requesters
  • Share support knowledge with peers and maintain associated documentation
  • Escalate issues or outages as necessary
  • Build and maintain positive working relationships, influencing others to achieve customer satisfaction


Requirements
  • At least 3 years of experience in the relevant domain
  • Fluency in both German and English
  • Solid knowledge of Microsoft-based operating systems
  • General understanding of IT infrastructure (LAN, WAN, Windows servers, Active Directory)
  • Good knowledge of IT hardware (PCs, printers, scanners, smartphones, etc.)
  • Basic knowledge of SAP systems (account, print)
  • ITIL qualification would be a plus


Benefits
  • Stable employment based on a contract of employment (Permanent)
  • Great work atmosphere and partner relations with leaders
  • Working in an international environment
  • Benefits (including private medical care, Multisport)
  • Training and development programs, access to various learning platforms

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