Knowledge Management Specialist (German-speaking)

Job Description

We're seeking a detail-oriented Knowledge Management Specialist to maintain and optimize our employee HR portal that serves our diverse workforce of 180,000+ employees. In this critical role, you'll ensure that information is accurate, accessible, and relevant for all employee types across our organization, including full-time, part-time, salaried, and hourly workers.

Responsibilities

In this role, you'll be successful when our employees can easily find the information they need, when they need it, regardless of their employment type or primary language. You'll help create an intuitive, accessible knowledge ecosystem that empowers our workforce and reduces the time spent searching for HR information.

• Maintain, update, and publish content across the HR portal, ensuring information is current, accurate, and complies with organizational policies
• Establish and enforce content governance standards, taxonomies, and metadata frameworks
• Perform regular content audits to identify outdated information, redundancies, or gaps
• Manage the content lifecycle from creation through retirement

Consultation Services

• Partner with HR teams and subject matter experts to curate appropriate content for different employee audiences
• Advise stakeholders on best practices for knowledge organization and information architecture
• Develop guidelines for creating content that meets accessibility standards and user needs
• Support departments in translating complex HR policies into user-friendly formats

Knowledge Management System Expertise

• Serve as the primary technical administrator for the HR portal platform
• Troubleshoot technical issues and implement solutions
• Document system processes and create training materials for content contributors
• Stay current on system updates and new features

Technology Enhancement

• Actively participate in system upgrades and enhancement projects
• Collaborate with IT teams to implement new features and functionalities
• Contribute to user experience improvements based on employee feedback
• Help evaluate and test new knowledge management tools and technologies

Content Analytics & Reporting

• Monitor portal usage patterns and search analytics
• Generate regular reports on content performance metrics
• Identify content improvement opportunities based on data insights
• Track user engagement and satisfaction with portal resources

Qualifications

Required Skills

• Bachelor's degree in Information Management, Communications, HR, or related field
• 3+ years of experience in content or knowledge management
• Fluency in German, English and Hungarian (written and verbal)
• Strong content writing and editing abilities with attention to detail
• Excellent problem-solving skills and analytical thinking
• Demonstrated experience with knowledge management systems or content management platforms
• Collaborative mindset with ability to work across departments
• Customer service orientation with empathy for diverse user needs

Preferred Qualifications

• Spanish language proficiency
• Familiarity with HR policies and procedures
• Knowledge of SEO principles and content optimization
• Experience with data visualization and analytics tools