IndienUST
Erstellungsdatum 18.09.2024
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L2 IT Service desk Agent with German language (Associate II - Cloud Infrastructure Services)
Shifts: Mon to Fri, with NO 24/7 shifts
Location: UST Gdansk office - onsite 3 days a week
Languages: Fluent in German + English
Technical Support
- Provide remote first and second level support to our end users within their Workplace environment
- Be the first point of contact for all request regarding hardware and software
- Log and manage user incidents received by phone, email, ticket or other channel
- Provide solutions or workaround to our end users
- Report problem based on ITIL best practice <
- Recommend IM&T Services modifications to reduce user impact <
- Participate to different testing, deployment and stabilisation activities <
- Contribute in all aspects of continuous improvement <
Communication < < - Ability to provide support using German & English <
- Update and acknowledge tickets logged by requester's and communicate about resolution progress <
- Provide basics end-user training or instruction on workplace services <
- Ensure satisfactory customer service and prompt response times to the requester's
- Share support knowledge with peers and maintain associated documentation
- Escalate issues or outages
- Maintain good working relationships and positively influence others to successfully produce customer satisfaction
What you will bring: < <
Tool stack includes but not limited to the below :
• Email and collaboration: Google suite (mail, calendar, contact, Docs, Sheet, Slide) Google drive WEBEX (chat) WEBEX meeting
• Security : McAffee Encryption Falcon EDR Mobile Iron Mobile Pass Pulse Secure OS: Windows 7 to 10 IOS
• Android Management tools : ServiceNow (Incident, request CMDB, KB, Quality) LandDesk (for Laptop and Desktop) Avalanche (for RF guns)
• Hardware: Laptops and Desktops Fix and Mobile Phones Windows and Android Tablets RF guns Laser and Label printers Screen, headset, mouse, keyboard and all accessories linked to Workplace environment Video Rooms (CISCO)
• Video projectors and presentation screens Application and Software: Microsoft Office Google Chrome Edge SAP (printing and password management) Cusotmer specific business application (basic support)
Hurry & apply for a more detailed conversation with our Talent Team!
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