LATITUDE Customer Support (with German and Dutch) - Madrid based

A career with Boston Scientific is more than just a job. It's personal. As a leader in medical science, we're committed to solving the challenges that matter most - united by a deep caring for human life. If you're a natural problem-solver with the imagination, courage, and spirit to make a meaningful difference, there's no better place to build your career.

Location: On site working schedule (5 days in the office), in our hub in Madrid, Spain.

About The Role

Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?
Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.
We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.

In this role, you will be responsible to:

• Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
• Analyse and assess product operation and make recommendations for remote management.
• Educate, support and train customers through phone consultation and written correspondence.
• Document and evaluate customer inquiries, comments and concerns.
• Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
• Create relevant training document.

What are we looking for in you?

• Fluent in German and Dutch (at least B2/C1 level);
• Good English level (at least B2);
• Experience in a customer care or a client-facing role would be a strong plus;
• Knowledge of mobile device would be a plus;
• Well organized, good problem-solving skills, good communication in various languages and proactive person;
• Able to work office-based for the first year in the company.

What We Can Offer To You

• Permanent contract;
• Attractive benefits;
• Career Development;
• Possibility to make an impact;
• Fast Growing and international environment.

Location: on-site working schedule (5 days in the office), in our hub in Madrid, Spain.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.