Slowakei, KosiceSlowakei, Kosice

Deutsche Telekom IT Solutions Slovakia

Erstellungsdatum 16.01.2024

Lead Architect for ServiceNow (German speaking)

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization in medium-sized companies. With almost 1,000 highly qualified employees, OS develops and operates the most modern IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes.

If you are a German-speaking, new-technology-looking team player, our team would be the right home base for you.


This role includes design and evolution of existing IT architecture in the Digital Order Management hub of Canvas C23 for our portfolio. These include in particular:
  • Design and develop ServiceNow solutions, specially designing workflows, defining interfaces and customizations to Service now.
  • You will play a key role in architectural planning and decision-making, ensuring that ServiceNow solution aligns with Deutsche Telekom IT's strategy and infrastructure.
  • Design RESTful APIs for reuse and decomposing of our monolithic system landscape.
  • Work closely with various stakeholders, including IT teams, business leaders and external partners. You will lead project teams, give technical guidance, and facilitate collaboration to ensure successful project outcomes.
  • Define a target architecture for our B2B microservice landscape.
  • Collaboration on architectural runways (architectural vision) and conception of required enablers in consultation with Scrum teams and external stakeholders.
  • Cooperation and coordination with IT and business stakeholders, other Agile Release


  • You are Expert in ServiceNow, especially ITSM (IT Service Management).
  • You have good knowledge about ITOM (IT Operations Management) and CSM (Customer Service Management)
  • At least seven years of professional experience, including at least five years in IT solution design / architecture
  • You have expertise in Order Management for telecommunications, telecommunications service management, product inventory and data segregation.
  • You are experienced in TMF (Tele-Management Forum).
  • Very good knowledge of Project Management processes and methods
  • Operational experience with agile methods in software development (SAFe)
  • Strong conceptual and analytical skills.
  • Broad knowledge in the field of B2B solution business and E2E processes with a focus on the entire order to cash process.
  • Experience of presenting to large audiences
  • Fluency in English, German is advantage.

Additional Information


We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
  • Financial benefits
  • Benefits with focus on learning and development
  • Benefits with focus on health and sport
  • Benefits with focus on family and work - life balance
  • Other benefits

For more information about our benefits click to Benefits


Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2500 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

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